Frequently Asked Questions (FAQ)

Refund of Registration Fees

Q
I am registered for the 9th IOC, how and when will the registration fees be refunded?
A
We are in the process of refunding your registration fee (in full) to the credit card used when you registered. We ask for your patience as it will take a few months to complete the refund process. We will inform you when your refund has been completed.

About the Virtual Congress

Q
Where can I find information regarding the virtual congress?
A
We are currently in the process of updating the website with information regarding the virtual congress, so please periodically check the website.
Q
I would like to register for the virtual congress. When will registration begin?
A
Registration for Virtual Congress will open on Friday, July 17, 2020.
Q
Will a “Certificate of Attendance” be provided?
A
Yes, we will prepare and provide a “Certificate of Attendance”. Once available, details will be posted on the website.
Q
May I have a “Certificate of Presentation”?
A
There will be two certificates available, “Certificate of e-Poster Presentation” and “Certificate of Participation 9th IOC Residents’ Forum”.
The certificates will be available after congress from November 4.
For those who need the certificate, please make sure to answer questionnaires during your registration.

How to Access the Virtual Congress

Q
What devices can I use to access the virtual congress?
A
The virtual congress can be accessed by most mobile devices (including tablets and smartphones). However for the best performance and experience, we strongly recommend using a desktop computer or laptop with a hardline internet connection.
Q
Which browser do you recommend for accessing the virtual congress?
A
Chrome, Safari, Firefox, and Edge are the recommended browsers.
Q
Is the virtual congress accessible by traditional flip phones?
A
We're sorry, but the virtual congress can't be accessed by traditional flip phones.

About the 9th IOC Program

Q
By switching to a virtual congress, will there be any changes to the program content?
A
It is under consideration.
Q
I have submitted my abstract but haven’t received an acceptance notification yet? When can I expect to receive it?
A
Abstract notifications will be sent out by the end of June.

About 9th IOC Educational Grant

Q
I applied for the 9th IOC educational grant. If my abstract is selected, will I still receive the grant?
A
After you receive an abstract notification, a result will be sent to all applicants.

About the 9th IOC Residents Forum

Q
By switching to a virtual congress, will there be any changes to the 9th IOC Residents’ Forum?
A
It is under consideration.